About My Shop
My name is Dave Brown, I am 76 yrs old and a pattern maker by trade. I served my apprenticeship in the UK and came out to this part of the world in 1963/4. I have worked with wood for pretty much all of my working life and started to make these fibre tools about the late sixties, initially lace bobbins for my wife who used to make pillow lace which back then was considered to be something of a funny pastime to have. My work uses a large range of woods, all grown here here in Australia whether they be fruit woods or native Australian species, which, although they can be beautiful and attractive can be very expensive. I enjoy creating beautiful objects which are also functional tools, I usually stick to making these fibre/tapestry and lace tools and these days very rarely do anything else unless it's to a special order and I no longer turn bone, decorative plastics etc. Everything I make is guaranteed to please and is of heirloom quality. In the unlikely event of any problem I'll resolve that to your satisfaction or refund you. One other thing that I might add is this, in todays technological world dominated by computers, robots etc the professional tradesman/craft maker such as myself is fast becoming a threatened species in the westernised world, and the rest of the world is rapidly going down the same path. Your support of my work keeps alive a vital part of human knowledge - how to make things of beauty.
Shipping - General Information.
I endeavour to provide cost effective and timely delivery on all orders. Please ensure that your address is correct and up to date at the time of order. Please be aware that the time frames given for delivery are a guide only and cannot be guaranteed.
All orders are sent by Australia Post.
Shipping to Australia.
Orders are sent by regular mail and normaly take 7-10 days and in the odd case I have seen it take nearly 3 weeks, when I asked Australia Post for an explanation so that I could let my customers know what was going on, they have so far been unable to provide a reason.
Shipping to the rest of the world.
International orders will be sent by regular mail and tracking is not available on this service simply because of the exorbitant cost charged by Australia Post for this service. You really need to allow 4 weeks for delivery, I have sent mail to the United States, Europe and Asia (Taiwan, Japan, Korea etc.) and seen it take as little as 10 days and for some inexplicable reason it has taken as long 6 weeks, especially to the US so I always advise people to allow to allow 14 to 28 days.
Customs and Import Duties.
All customs and import duties are the responsibility of the recipient.
Return & Exchanges
Lost or Damaged Items.
In the unlikely event that your purchase is lost during shipping then I will replace the order at no charge. If the Item has been damaged during shipping please provide a photograph of the item showing the damage and I will replace the order at no charge.
Refunds and Returns.
If you are not satisfied with your purchase you may return the item within 7 days of you receiving it for a full refund. The item must be returned unused and in a saleable condition.
Please contact us as soon as possible if you have any concerns regarding you purchase. I take the quality and craftsmanship of my products very seriously and welcome your feedback.